Trade Terms & Conditions of Sale

Last updated: July 2026 · Sortlist Ltd trading as Sortlist Wholesale, Unit 20G Bankside, Kidlington, Oxford OX5 1JE · Company No. [00000000] · VAT No. GB 419 2837 55

1. Who we sell to

Sortlist Wholesale is a business-to-business trade supplier. Trade accounts and wholesale pricing are available only to businesses — restaurants, takeaways, cafés, grocers, off-licences, caterers, hotels and offices — buying goods for use in their business. By opening a trade account or placing a wholesale order you confirm you are acting in the course of business and not as a consumer. Consumer protection legislation applicable to consumer sales (including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013) does not apply to trade purchases.

2. Prices, VAT and quantity tiers

Unless stated otherwise, prices on the site are shown inclusive of VAT; the VAT element is itemised separately on your invoice. Most foodstuffs are zero-rated; household, hygiene and certain other lines carry VAT at 20%.

Wholesale prices follow quantity tiers (for example 1+, 5+ and 20+ units of a line). The tier applied is determined by the quantity of each line in a single order; tiers are not carried across orders. Prices may change without notice — the price at the time your order is confirmed is the price invoiced. Fresh produce prices move with the wholesale markets and may be re-confirmed at dispatch.

3. Orders and acceptance

An order placed on the site, by phone or by email is an offer to buy. A contract is formed when we confirm the order and issue a sales invoice. We may decline or cap any order — for example where stock is short, a price was published in error, or a credit limit would be exceeded. Obvious pricing errors are not binding and we will contact you before proceeding.

4. Payment

Unless you hold an approved credit account, payment is due in full before or on delivery/collection. Approved credit accounts are payable within the terms stated on the invoice (standard: 14 days from invoice date). We may charge interest on overdue sums at 8% above the Bank of England base rate plus recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, and may suspend supply while any sum is overdue.

5. Retention of title

Goods remain the property of Sortlist Ltd until paid for in full, although risk passes to you on delivery or collection. Until title passes you hold the goods as bailee, must store them so they are identifiable as ours, and we may require their return or enter your premises to recover them if payment is not made when due. You may resell goods in the ordinary course of your business before title passes, holding the proceeds of sale on our behalf to the value of the outstanding invoice.

6. Delivery and collection

See our Delivery, Collection & Returns Policy. In summary: local delivery around Oxford on scheduled runs; collection from Kidlington (OX5) by arrangement; someone authorised must be present to check and sign for goods against the invoice.

7. Shortages, damage and returns

Check goods against the invoice on receipt. Claims for shortages, picking errors or visible damage must be noted at delivery or reported within 24 hours. Chilled and fresh produce claims must be made on the day of receipt. Ambient goods in resaleable condition may be returned within 7 days by prior arrangement; fresh, chilled and frozen goods cannot be returned unless faulty. Full details in the returns policy.

8. Product information

Product images, pack sizes and descriptions are provided in good faith; manufacturers change packaging and formulations without notice. Always check the label on the product itself for ingredients, allergens, and storage and usage instructions before use or resale. If you have an allergen-critical requirement, tell us in writing when ordering.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited. Subject to that, our total liability arising from any order is limited to the invoice value of that order, and we are not liable for loss of profit, loss of business or indirect or consequential loss. Statutory implied terms that can be excluded in business-to-business sales are excluded to the fullest extent permitted.

10. Events outside our control

We are not liable for delay or failure caused by events beyond our reasonable control, including supplier failure, adverse weather, road closures, strikes or market shortages. Where a line is unavailable we may offer the nearest equivalent, which you may decline.

11. Trade account data and credit checks

When you apply for a trade or credit account we may verify the business and its officers with credit reference agencies. Account data is handled in line with our Privacy Policy.

12. General

These terms, together with the invoice and any written variation signed by us, are the whole agreement. Your own purchasing terms do not apply unless we accept them in writing. These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.

This document is a working trade policy, not legal advice. Have a solicitor review it before relying on it in a dispute.