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Call us on 01865 641 256 or email sales@sortlistwholesale.co.uk
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We deliver on scheduled runs around Oxford and the surrounding area from our Kidlington (OX5) warehouse. Delivery days depend on your postcode and are confirmed when your trade account is opened. Minimum order values and any delivery charge are confirmed on your account terms — orders above the free-delivery threshold travel free on your scheduled day.
Every delivery arrives with its sales invoice — no goods are dispatched without one. An authorised person must be available to check the goods against the invoice and sign. Anything signed for "unchecked" is treated as checked.
Trade collection from Kidlington is available by arrangement — order ahead by phone, email or the site and we'll confirm when it's picked and ready. Bring your order reference; goods are released only with their invoice.
| Issue | Report by | What we do |
|---|---|---|
| Shortage or picking error | At delivery, or within 24 hours | Redeliver on the next run or credit the invoice |
| Visible damage | Note on the invoice at delivery | Replace or credit |
| Fresh produce or chilled quality | Same day as receipt, with a photo | Credit or replace — fresh lines are living products, so same-day reporting is essential |
| Hidden fault found later (ambient goods) | Within 7 days | Inspect, then replace or credit |
Report claims to sales@sortlistwholesale.co.uk with the invoice number. Credits are applied to your account or next invoice.
Because we are a trade food supplier, returns work differently from consumer retail:
Ambient groceries (dry, canned, bottled) in unopened, resaleable condition can be returned within 7 days by prior arrangement. Over-ordered stock may carry a restocking charge of 10% where we have to break down a picked order.
Fresh, chilled and frozen goods cannot be returned or exchanged unless faulty on receipt — once these leave temperature-controlled storage we cannot resell them.
Special orders (lines brought in specifically for you, or pallet quantities) are non-returnable unless faulty.
If a manufacturer or the FSA recalls a product we have supplied, we will contact affected trade customers directly with the batch details and arrange uplift and credit. Keep your invoices — they are how we trace batches to customers.
Ordering pallets, fitting out a new site, or buying for multiple branches? Our trade desk builds custom quotes with deeper discounts the bigger you go.
Request a bulk quote